The TiPS Customer Support Department delivers world-class support to our global customers. Our goal is to help you maximize the return on your investment in the LogMate alarm management suite.

TiPS offers an ESS (Extended Support Subscription) preferred by most of our customers which provides support and maintenance updates on an annual basis. If you are not already taking advantage of a TiPS ESS agreement, please contact us for more information.

Submit a support issue using our online support form, or contact support at or (512) 863-3653.

You can also visit our Tech Tips page for general product information.